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In order to truly achieve "customer service, the user is responsible for customer satisfaction," the purpose of exhibition Sundstrand for product quality and service to the user to make the following commitments:
First, our company ensures that all aspects of production will be strictly in accordance with ISO9001 quality assurance system implementation, both in product design, manufacturing, product testing process will be and users, owners close contact, feedback-related information, and feel free to users and owners to come Our tour guide.
Second, focus on projects supporting equipment and products to ensure delivery according to the contract, the need for technical services, professional and technical services will send personnel to participate in the acceptance and guidance unpacking installation, commissioning work until normal operation of equipment.
Third, to ensure to provide users with excellent pre-sale and after-sales service, comprehensive introduction to the user pre-product performance and use, and provide relevant information. Obliged to invite the demand side participation in technical design review for the party when necessary.
Fourth, according to user needs as the demand side, holding the equipment installation, commissioning, use and maintenance of business training techniques. Track the quality of key users, user access, in a timely manner according to user needs, and continuously improve product performance, improve product quality.
V. equipment (products) to run twelve months warranty period, the warranty period appears quality problems caused by the company responsible for the development of services, and the product of "three guarantees" (repair, replace or return).
Six more than "three guarantees" period products, guaranteed repair parts and do service work in accordance with user needs. For accessories and consumable products to ex-factory price deals available.
Seven, after receiving reflected in the quality of information users, be made within two hours of the reply or send service personnel arrived at the scene as soon as possible, so that the user is not satisfied, the service does not stop.
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